TITRE ES-J-29: |
CUSTOMER SUPPORT ITALIAN NATIVE IN VALENCIA (SPAIN) |
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DESCRIPTION: |
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. Fluent Italian is essential for this role as you'll be assisting our Italian-speaking clients with their inquiries and providing exceptional support. Responsibilities: - Provide technical assistance to customers regarding the operation of our electric vehicle chargers, both by phone and email. - Diagnose and resolve technical problems, offering practical and effective solutions to the Italian and English-speaking markets. - Provide technical guidance on the installation and proper use of our products. - Respond promptly and professionally to customer inquiries via email, phone, and live chat in Italian. - Provide information, troubleshoot issues, and resolve customer concerns effectively - Collaborate with other teams to ensure swift resolution of customer issues. - Maintain accurate records of customer interactions and transactions. - Identify opportunities for process improvement to enhance the customer experience. |
EXIGENCES: |
- Fluency in English and Italian, both spoken and written is essential. - Fluency in French and Portuguese is highly valued. - Software knowledge - Experience or knowledge in computing, especially in networks and operating systems. - Knowledge of electricity, especially in the context of charging systems for electric vehicles. - Ability to work in a team - Previous experience in customer support or a related field. - Excellent problem-solving and interpersonal skills. - Ability to work in a fast-paced environment. |
SALAIRE: | |
HEURES DE TRAVAIL: | 40 heures par semaine |
DESCRIPTION DE L’ENTREPRISE: | Spanish company located in Valencia specialized in renewable energy and more particularly in charging electric cars. |
LOCALISATION: | Xirivella, Valencia / València, Espagne |
TAILLE DE L’ENTREPRISE: | 50-250 |
DATE DE DÉBUT: | Dès que possible |
DOMAINES: | Entreprises, Sciences Sociales, Design et Communication |
LANGUES: |
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COÛT DE LA VIE
Valencia / València
EUR
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136.30 - 372.35 |
![]() |
29.77 - 82.40 |
![]() |
-19.06 - 82.64 |
![]() |
26.81 - 33.34 |
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6.51 - 15.02 |
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2.88 - 11.76 |
Offre fermée